What are delivery slots?
Delivery slots are time slots during which you will receive your order.

What is a cut-off time and what are the corresponding cut-off timing for each slot?
Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day. Actual cut off timings for HYD : For Slot 3 & Slot 4 is 11 AM on the same day and for Slot 1 & Slot 2 is 6 PM on the previous day.

Can I add products after the cut off time for a slot?
No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your ejaikisan account customers.

How can I check availability of next slot before placing order?
Once you log in to your account, you will notice that on the right side of the website, under “My Account” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?
Delivery slot can be changed for an active order through the App.

How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?
5 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order?
Will someone inform me about the items unavailable in my order before delivery?You will receive an email as well as an sms about unavailable items before the delivery of your order.

Why is there an order cancellation fee?
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.
Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

What You Receive Is What You Pay For
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?
You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the ejaikisan app.

Note:If you are a customer in Bangalore, Hyderabad, Chennai, Vijayawada and Eluru – we charge a cancellation fee of Rs. 30 if the order is cancelled after 30 minutes from the time of order. If the order is cancelled after 30 minutes from the time of order. You can choose to reschedule the order for a different time and date subject to slot availability and skip cancellation charges. Rescheduling is possible only for slotted delivery. Express & Specialty store orders cannot be rescheduled. For prepaid orders the cancellation fee will be deducted from the refund amount and for Cash on Delivery orders, the cancellation charges will be debited to your ejaikisan wallet. In your next order, it will be added as an additional charge.